Your data, your rights. 25jl operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Questions? Reach our Data Protection Officer at privacy@25jl.click.
1. Introduction
This Privacy Policy describes how 25jl ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you" or "the player") who access or use the 25jl online gaming platform at 25jl.click. It applies to all registered members, visitors, and anyone who interacts with 25jl in any capacity.
We understand that handing over personal information requires trust — especially for financial transactions. At 25jl, we treat that trust seriously. We collect only what we need, we use it only for the purposes described here, and we protect it with measures that meet or exceed industry standards for online gaming platforms operating in the Philippines.
Please read this policy carefully alongside our Terms and Conditions and our Responsible Gaming page, which together form the complete agreement between you and 25jl.
2. Who We Are
25jl is an online gaming platform operating under applicable Philippine regulations, serving registered players located in the Republic of the Philippines. For purposes of Philippine data privacy law, 25jl is the Personal Information Controller in relation to your personal data. Our appointed Data Protection Officer (DPO) can be reached at privacy@25jl.click.
If you have questions about how your data is handled, or wish to exercise any of your rights under the Data Privacy Act of 2012, contacting the DPO directly is the fastest route to resolution.
3. Personal Data We Collect
25jl collects the following categories of personal data:
Identity and Verification Data
- Full legal name as it appears on your government-issued ID
- Date of birth
- Nationality and country of residence
- Copy of a valid Philippine government-issued ID (e.g., PhilSys card, driver's license, passport, UMID, Voter's ID)
- Selfie or live photo for identity matching purposes
Contact and Account Data
- Email address
- Philippine mobile number
- Username and encrypted password hash
- Account preferences and communication settings
Financial and Transaction Data
- Deposit and withdrawal history, amounts, dates, and methods
- GCash, Maya, BDO, BPI, or other registered payment method references (not full card numbers or PINs — these are never stored by 25jl)
- Bonus and promotional activity records
Technical and Usage Data
- IP address and approximate geographic location derived from it
- Device type, operating system, and browser version
- Game session logs: games played, bet amounts, outcomes, session start and end times
- Pages visited within the 25jl platform and clickstream data
- Login timestamps and account access history
Communications Data
- Records of your interactions with 25jl customer support (chat transcripts, email threads)
- Feedback, surveys, or voluntary information you submit to us
What we do NOT collect: 25jl does not store full credit or debit card numbers, CVV codes, GCash PINs, or online banking passwords. Payments are processed through certified third-party gateways. 25jl never has access to your banking credentials.
4. How We Collect Your Data
25jl collects personal data through the following means:
- Direct submission: Information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion.
- Automated collection: Technical data collected automatically when you access the 25jl platform, including via cookies, server logs, and session tracking tools.
- Third-party sources: Identity verification providers, payment processors, and fraud prevention services may share information with us as part of their services. This data is used solely to verify your identity and protect your account.
- Regulatory sources: Philippine regulatory bodies may share information relevant to gaming compliance, fraud investigation, or anti-money laundering obligations.
5. Why We Use Your Personal Data
25jl uses your personal data for the following purposes:
- Account management: Creating, maintaining, and securing your 25jl account.
- Identity verification: Confirming that you are eligible to use the platform, in compliance with Philippine gaming regulations requiring players to be at least 21 years of age.
- Transaction processing: Handling your deposits, withdrawals, and bonus credits accurately and securely.
- Gameplay delivery: Providing the games, live dealer sessions, and other gaming services you access on 25jl.
- Customer support: Responding to your queries, resolving disputes, and assisting with account issues.
- Legal and regulatory compliance: Meeting our obligations under Philippine law, including anti-money laundering (AML) rules, know-your-customer (KYC) requirements, and data privacy regulations.
- Fraud and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
- Responsible gaming: Monitoring for signs of problem gambling and ensuring our responsible gaming tools are functioning correctly for your protection.
- Marketing communications: Sending you promotional offers, bonuses, and news about 25jl — but only if you have opted in to receive them. You can opt out at any time.
- Platform improvement: Analyzing aggregated usage data (never individually identifiable) to improve the 25jl platform experience.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, 25jl processes your personal data based on one or more of the following legal grounds:
- Contractual necessity: Processing required to perform the contract between you and 25jl — i.e., operating your account, processing transactions, and delivering the gaming services you signed up for.
- Legal obligation: Processing required to comply with applicable Philippine laws, including gaming licensing requirements, KYC/AML obligations, and tax reporting duties.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
- Consent: Processing for marketing communications and optional features, where you have explicitly opted in. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.
7. Data Sharing and Disclosure
25jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Full stop. Your information is only shared in the following specific, limited circumstances:
- Payment processors: GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard network processors, and other payment partners receive only the transaction data necessary to complete your deposit or withdrawal.
- Identity verification providers: Certified KYC service providers receive identity document images and biometric data solely to verify your eligibility and comply with regulatory requirements.
- Fraud prevention and AML services: Third-party services that help 25jl detect and prevent fraud, money laundering, and other illegal activity.
- Philippine regulatory authorities: Government agencies including the relevant gaming commission, the Anti-Money Laundering Council (AMLC), and law enforcement, where required by law or valid legal process.
- IT infrastructure and cloud providers: Vendors who host or process data on behalf of 25jl under strict data processing agreements that prohibit independent use of your data.
- Business transfers: In the event of a merger, acquisition, or sale of 25jl assets, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
All third parties with whom 25jl shares data are contractually required to protect it in accordance with Philippine data privacy law and 25jl's security standards.
8. Data Retention
25jl retains your personal data for as long as necessary to fulfill the purposes described in this policy, and for as long as required by Philippine law. The following general retention periods apply:
- Account data: Retained for the duration of your active 25jl account plus 5 years after account closure, to comply with gaming regulatory and AML record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with Philippine AML regulations.
- Identity verification documents: Retained for the duration of your account relationship plus 5 years, unless a longer retention period is required by law.
- Support communications: Retained for 3 years from the date of the last interaction.
- Marketing opt-in records: Retained for as long as you remain opted in, plus 1 year after withdrawal of consent as evidence of compliance.
When data is no longer required, it is securely deleted or anonymized so that it can no longer be linked to you. Anonymized or aggregated data (which cannot identify individuals) may be retained indefinitely for statistical and platform improvement purposes.
9. Security Measures
25jl takes the security of your personal data seriously. We implement a combination of technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
Technical safeguards include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and 25jl servers.
- Encrypted storage for sensitive data fields, including identity document references and financial records.
- Two-factor authentication (2FA) available for all player accounts.
- Continuous security monitoring and intrusion detection systems.
- Regular vulnerability assessments and penetration testing by independent security professionals.
- Segregated network architecture to limit internal data access to authorized personnel only.
Organizational safeguards include:
- Role-based access controls ensuring staff can only access the data necessary for their specific function.
- Mandatory data privacy and security training for all 25jl staff handling personal data.
- A formal data breach response plan, including notification to the National Privacy Commission (NPC) and affected players within the timeframes required by Philippine law.
While 25jl employs strong security measures, no online platform can guarantee 100% security. You also play a role in protecting your account — use a strong, unique password, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorized access, contact support@25jl.click immediately.
11. Your Data Rights Under Philippine Law
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 25jl. These rights are real, they are yours, and exercising them is free of charge.
| Your Right | What It Means | How to Exercise It |
|---|---|---|
| Right to Be Informed | Know what data 25jl holds about you, why it is processed, and who it is shared with. | This Privacy Policy fulfills this right. Contact the DPO for clarifications. |
| Right of Access | Request a copy of the personal data 25jl holds about you. | Email privacy@25jl.click with a written request. |
| Right to Rectification | Have inaccurate or incomplete personal data corrected. | Update basic details via your account settings or contact support. |
| Right to Erasure | Request deletion of your personal data where retention is no longer legally required. | Submit a written request to the DPO. Note: some data must be retained for legal compliance. |
| Right to Object | Object to processing based on legitimate interests, including marketing communications. | Use the unsubscribe link in any marketing email, or contact support. |
| Right to Data Portability | Receive a copy of your data in a structured, machine-readable format. | Email the DPO with a portability request. |
| Right to Lodge a Complaint | File a complaint with the National Privacy Commission (NPC) if you believe 25jl has violated your data rights. | Visit the NPC's official channels. 25jl will cooperate fully with any NPC inquiry. |
25jl will acknowledge all data rights requests within 5 business days and aim to fulfill them within 30 calendar days. Complex requests may require additional time; we will notify you if this is the case.
12. Minors and Age Restrictions
The 25jl platform is strictly for individuals who are 21 years of age or older in accordance with Philippine gaming law. 25jl does not knowingly collect personal data from individuals under 21.
If you are a parent or guardian and you believe that a minor under your care has provided personal data to 25jl or has registered an account, please contact us immediately at privacy@25jl.click. We will investigate and, if confirmed, delete the minor's data and close the account without delay.
All accounts undergo age verification as part of the KYC process. Accounts where age verification cannot be completed will be restricted from deposits and withdrawals until verification is satisfactorily completed.
13. Third-Party Links and Services
The 25jl platform may reference or link to third-party services — such as payment gateways — as part of normal platform functionality. These third parties operate under their own privacy policies, which 25jl does not control.
25jl is not responsible for the privacy practices of third-party services. When you interact with a third-party payment gateway (such as the GCash or Maya interface), you are subject to that provider's privacy policy in addition to 25jl's. We encourage you to review the privacy policies of any third-party service you use in connection with your 25jl account.
14. Changes to This Privacy Policy
25jl may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify you via:
- A notification banner on the 25jl website
- An email to your registered address
- A pop-up or in-platform notification upon your next login
The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the 25jl platform after the effective date of any changes constitutes your acceptance of the revised policy. If you do not accept the updated policy, you must stop using the platform and may close your account in accordance with our Terms and Conditions.
We recommend reviewing this policy periodically, especially before making significant transactions on 25jl.
15. Contact Us and Data Protection Officer
For any questions, concerns, or requests relating to your personal data and this Privacy Policy, please contact the 25jl Data Protection Officer directly:
- DPO Email: privacy@25jl.click
- General Support: support@25jl.click
- Response Time: Acknowledgement within 5 business days; full response within 30 calendar days
- Languages: English and Filipino
For general account questions, login issues, or payment queries, our 24/7 customer support team at support@25jl.click is the faster route. The DPO handles specifically data privacy matters.
If you are unsatisfied with how 25jl has handled a data privacy concern after contacting the DPO, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.